People Tracking and Safety Solutions
People tracking solutions that enable a third party to locate a person were introduced in the late 1990s. Today, most people tracking solutions rely on GNSS and mobile communication technologies to determine the location of a person and transmit the data to a third party. Technological advancements have enabled dedicated battery powered GPS locator devices suitable for the mass market to become a reality. There are also a vast number of people locator apps that leverage the growing installed base of GPS-enabled smartphones.
Consumer-oriented people locator solutions range from family locator services that provide peace of mind for parents of children and teenagers, to solutions that assist caregivers of seniors and people suffering from various medical conditions. Family locator services that have been part of mobile operators’ LBS portfolios for many years – especially in the US – are now facing competition from free apps. The willingness to pay for operator services is declining as consumers’ awareness of free people locator apps for smartphones has increased significantly in the past few years. Operators are therefore looking for additional revenues from related services, such as device management apps that monitor voice, data and app usage on children’s handsets. There were an estimated 30 million active users of family locator and location sharing apps in Europe and North America in Q2-2013.
The demand for dedicated locator devices targeting the child and teenager segment is generally low as many parents adopt handset-based solutions. Numerous device vendors are therefore looking to address the needs of people caring for persons of all ages suffering from various medical conditions such as autism and other cognitive limitations, epilepsy and cardiac problems. These companies are also addressing the market for systems that assist seniors living at home or in care homes. The assistance systems are commonly called telecare systems or social alarms in Europe and Personal Emergency Response Systems (PERS) in the US. Berg Insight estimates that there are already 6 million users of the first generation social alarms connected to PSTN networks in Europe and North America. The addressable market for the next generation mobile telecare systems is therefore large.
People locator solutions addressing the needs of business customers are available from companies in industries such as fleet and asset tracking, as well as IT and LBS specialists. Mobile workforce management services aim to improve operational efficiency and focus on managing individual employees. Two-way communication saves time by enabling field staff to be directed to go from one place to another without returning to the central location for receiving new work orders. Cost savings can also be achieved through more efficient time verification and data collection in the field. Mobile workforce management is frequently part of fleet management solutions for commercial vehicles. However, more and more companies now adopt more or less standardised workforce management apps and services for smartphones and basic handsets. Industry sectors leading the adoption of workforce management solutions include construction, distribution and field services. Lone worker protection services primarily focus on ensuring the security of employees. Many lone worker protection services rely on dedicated GPS location devices featuring alarm buttons and man down detection sensors. These devices are typically programmed to send alarms to supervisors or alarm receiving centres in case of emergency. Berg Insight forecasts that the number of active users of workforce management and dedicated lone worker protection services in Europe and North America will grow from 1.3 million in 2012 to 4.2 million in 2018.
Electronic monitoring (EM) of offenders is gradually being adopted globally. EM is used to provide alternative ways of sentencing offenders and reduce the escalating costs for the corrective systems. EM is employed at various stages of the criminal justice system, including at pre-trial, at sentencing and following a period of incarceration. The aim of EM programmes is to increase offender accountability, reduce recidivism rates and enhance public safety by providing an additional tool to traditional methods of community supervision. However, there is still debate over the effectiveness of EM and how to best implement the technologies in various programmes to achieve the goals. The most common forms of EM equipment in use today are RF systems that comprise a transmitter worn by the person being monitored, often in the form of an ankle bracelet. The RF transmitter sends out a signal to a receiver unit that communicates with a monitoring centre to report signal interruptions during curfews or any attempts to tamper with the equipment. Systems using GPS location that allow near real time location of the offender as well as creation of geographic inclusion and exclusion zones are also being used.
This report will allow you to:
• Profit from 30 new executive interviews with market leading companies.
• Identify key players on the European and North American people tracking solution market.
• Learn about the latest propositions from family locator service providers.
• Understand the opportunities and challenges for mobile telecare alarm devices.
• Anticipate future drivers for uptake of mobile workforce management services.
• Predict future trends in lone worker protection services.
• Realize the commercial potential of emerging segments including offender monitoring.
This report answers the following questions:
• Which market segments adopt dedicated locator devices?
• What is the potential market size for mobile telecare alarms?
• How has the success of smartphones affected the family locator market?
• Who are the leading providers of mobile workforce management services?
• What is the potential market size for lone worker protection services?
• Are regular handsets suitable for lone worker protection services?
• Who are the leading providers of electronic offender monitoring solutions?
Who should buy this report?
People Monitoring and Safety Solutions is the foremost source of information about the status, future market trends and tech-nology developments on this market. Whether you are a vendor, telecom operator, investor, consultant or application developer, you will gain valuable insights from our in-depth research.
Table of Contents
Table of Contents i
List of Figures vi
Executive summary 1
1 Overview of people location solutions 3
1.1 Handsets and dedicated locator devices 3
1.1.1 Mobile phones and smartphones 4
1.1.2 Dedicated people locator devices 8
1.2 Market segmentation 11
1.2.1 Mobile workforce management 11
1.2.2 Lone worker protection 11
1.2.3 Family locator services 12
1.2.4 Medical and telecare location solutions 12
1.2.5 Offender monitoring 12
1.3 The regulatory environment in Europe and North America 13
1.3.1 European privacy regulations 13
1.3.2 Privacy and location data regulations in the US 14
2 Mobile location technologies 15
2.1 Mobile network location architectures and platforms 15
2.1.1 Location architecture for GSM/UMTS networks 16
2.1.2 Location architecture for LTE networks 17
2.1.3 Control plane and user plane location platforms 18
2.1.4 Handset client and probe-based location platforms 19
2.2 Mobile location technologies and methods 20
2.2.1 Cell-ID 20
2.2.2 Enhanced Cell-ID 22
2.2.3 RF Pattern Matching 22
2.2.4 E-OTD, OTDOA and U-TDOA 22
2.2.5 GNSS: GPS, GLONASS, Galileo and Compass 23
2.2.6 Bluetooth and Wi-Fi positioning 24
2.2.7 Hybrid and indoor location technologies 25
2.2.8 Comparison of location technologies 26
3 Family locator and medical alarm solutions 31
3.1 Overview of demographics and common medical conditions 31
3.1.1 The ageing population 32
3.1.2 Medical conditions 33
3.2 Family locator services marketed by mobile operators 35
3.2.1 The European market 35
3.2.2 The North American market 37
3.3 Handset location apps and services 38
3.3.1 Network-based handset location services 38
3.3.2 People locator apps for smartphones 39
3.4 Consumer oriented locator devices 41
3.4.1 General purpose locator devices 42
3.4.2 Child locator devices and services 43
3.5 Telecare and PERS solutions 44
3.5.1 Telecare and PERS services in Europe and North America 44
3.5.2 Mobile telecare and PERS devices 46
3.6 Company profiles and strategies 50
3.6.1 Amber Alert GPS: Specialises in locator devices for children 50
3.6.2 dondeEsta: Family locator developer focusing on Spain and Latin America 50
3.6.3 Doro: Leading vendor of handsets for seniors increases focus on telecare 51
3.6.4 Emporia: Emporia4CARE enables location of handsets for seniors 52
3.6.5 eTrak Corporation: People locator devices with hybrid location technology 52
3.6.6 Everon: Developer of GPS wristwatches for telecare and lone workers 53
3.6.7 Garmin: Navigation device vendor entering the personal location market 53
3.6.8 GTX Corp: GPS device and app developer for asset and people location 54
3.6.9 Life360: Leading family locator app developer adds broader utility functions 55
3.6.10 Lifecomm: Developer of health and wellness devices for active seniors 56
3.6.11 Limmex: Swiss telecare watch vendor ramping up sales globally 56
3.6.12 Loc8tor: Tagging and tracking devices for locating assets, pets and people 57
3.6.13 Location Based Technologies: Creator of the PocketFinder locators 58
3.6.14 Location Labs: Leading white-label safety app developer in the US 59
3.6.15 Lociloci: Location aggregation and family locator service provider 61
3.6.16 LoJack: Leading SVR provider entering the telecare market 61
3.6.17 Lok8u: Specialises in GPS wristwatches for seniors and children 62
3.6.18 LOSTnFOUND: Swiss asset tracking vendor entering the telecare segment 62
3.6.19 MobileHelp: PERS provider serving customers in 50 US states 63
3.6.20 PFO: Fashion accessories featuring integrated personal alarms 64
3.6.21 Securus: Focusing on the US personal safety and security device market 64
3.6.22 SPOT: GPS locator and satellite messenger devices from Globalstar 65
3.6.23 TeleCommunication Systems: Leading provider of end-to-end LBS solutions 66
3.6.24 Tramigo: TLD landmarks facilitates people location without using maps 67
3.6.25 Xh Mobile Solutions: WalkMeHome location sharing app for personal safety 69
4 Workforce management and lone worker safety services 71
4.1 Employment statistics 72
4.1.1 Employment by industry 72
4.1.2 Vehicle fleets, mobile workers and lone workers 73
4.2 Mobile resource management solutions 75
4.2.1 Mobile workforce management services 75
4.2.2 Workforce management business models 78
4.2.3 Market segmentation and key market players 78
4.3 Lone worker protection devices and services 80
4.3.1 Lone worker legislation and standards 80
4.3.2 Lone worker protection services 83
4.4 Company profiles and strategies 86
4.4.1 Actsoft: MRM pioneer expanding sales through app stores 87
4.4.2 Airclic: Specialises in software for logistics and field service companies 87
4.4.3 Blackline GPS: Moving from consumer to business location services 88
4.4.4 ClickSoftware: Expanding MRM to the SMB segment with cloud services 89
4.4.5 CommonTime: Offers a platform for customisable enterprise mobility apps 90
4.4.6 Contigo: Develops a hosted platform for tracking and safety applications 90
4.4.7 Econz Wireless: Specialises in hosted WFM for the SME segment 91
4.4.8 FleetCor: Enters FM and WFM through Telenav business unit acquisition 91
4.4.9 Genasys: LBS platform developer and provider of MRM solutions 92
4.4.10 Geonovo: Developer of the Romad RSP-100 lone worker device 93
4.4.11 Kings III: Expanding lone worker services through Connexion2 acquisition 93
4.4.12 Laipac Technology: Expanding from asset tracking to people tracking 95
4.4.13 Oysta Technology: GPS vendor focusing on lone workers and telecare 95
4.4.14 Peoplesafe: Managed lone worker services for the private sector 96
4.4.15 PocketMobile: Customisable WFM for medium and large organisations 97
4.4.16 Reach-U: LBS platform vendor offering a WFM service for all handsets 98
4.4.17 Scandinavian Radio Technology: Leading GPS locator vendor in Sweden 98
4.4.18 SecuraTrac: New focus on lone worker, mPERS and healthcare solutions 99
4.4.19 Skyguard: Provider of end-to-end lone worker safety solutions 100
4.4.20 Sonim Technologies: Manufactures the world’s most rugged handsets 101
4.4.21 TrackaPhone: Device agnostic platform for WFM and lone worker services 102
4.4.22 Tsunami Solutions: Leading lone worker safety company in Canada 103
4.4.23 Twig Com: Complementing TWIG devices with indoor location technology 104
4.4.24 ViryaNet: WFM solutions for field service companies 105
4.4.25 Vismo: Developer of security apps for international workers and travellers 105
4.4.26 Xora: Specialises in cloud-based WFM and fleet management services 106
5 Electronic offender monitoring 109
5.1 Offender monitoring programmes 109
5.1.1 Electronic offender monitoring in Europe 109
5.1.2 Electronic offender monitoring in North America 111
5.2 Offender monitoring service providers and devices 112
5.2.1 Monitoring service providers 113
5.2.2 Offender monitoring and tracking devices 113
5.3 Company profiles and strategies 115
5.3.1 3M Electronic Monitoring 115
5.3.2 Buddi 116
5.3.3 G4S 116
5.3.4 GEO Group 117
5.3.5 iSECUREtrac 118
5.3.6 Omnilink Systems 118
5.3.7 Satellite Tracking of People 119
5.3.8 SecureAlert 119
5.3.9 Serco Group 120
6 Market trends and forecasts 121
6.1 Market trends 121
6.1.1 Family locator services shifting to free apps 121
6.1.2 Ageing population will drive sales of mobile telecare solutions 122
6.1.3 Rise of smartphones boosts workforce management service adoption 122
6.1.4 Legislations and corporate policies drive the lone worker protection market 123
6.1.5 Electronic offender monitoring aims to reduce costs of corrective systems 125
6.2 Market forecasts 126
6.2.1 Family locator services and people locator devices 127
6.2.2 Mobile telecare, mPERS and medical alarm devices 128
6.2.3 Enterprise workforce management services 130
6.2.4 Lone worker protection services 131
6.2.5 Offender monitoring solutions 132
Glossary 135
List of Figures
Figure 1.1: GPS handset shipments (World 2007–2012) 4
Figure 1.2: Smartphone shipments by vendor and OS (World 2012) 7
Figure 1.3: Bracelet and watch locator devices 8
Figure 1.4: Tracking device infrastructure overview 9
Figure 1.5: Lone worker protection devices 10
Figure 2.1: Location architecture overview 16
Figure 2.2: Cellular frequency reuse pattern 20
Figure 2.3: Cell-ID location methods 21
Figure 2.4: Performance and limiting factors for network-based location technologies 27
Figure 2.5: Performance and limiting factors for hybrid location technologies 29
Figure 3.1: Population by age group (EU27+2 and North America 2012–2020) 32
Figure 3.2: Number of people suffering from various medical conditions (EU/US 2012) 33
Figure 3.3: People locator services marketed by mobile operators (EU27+2 2013) 36
Figure 3.4: People locator services marketed by US mobile operators (2013) 37
Figure 3.5: Third party people locator services using Cell-ID (EU27+2 2013) 38
Figure 3.6: People monitoring and location sharing apps (September 2013) 40
Figure 3.7: Consumer oriented people locator devices 41
Figure 3.8: Examples of consumer people locator devices (2013) 42
Figure 3.9: Examples of child locator devices (2013) 43
Figure 3.10: Telecare users by country (EU27+2 and North America 2013) 45
Figure 3.11: Mobile phones for seniors 46
Figure 3.12: Dedicated mobile telecare and mobile PERS devices 48
Figure 3.13: Examples of mobile PERS and medical alarm devices (2013) 49
Figure 4.1: Employment by industry (Europe and North America 2013) 73
Figure 4.2: Workforce management services marketed by operators (2013) 76
Figure 4.3: Examples of mobile workforce management service providers (2013) 77
Figure 4.4: Mobile workforce management vendor segmentation 79
Figure 4.5: Lone worker categories 81
Figure 4.6: Examples of dedicated lone worker protection devices (2013) 83
Figure 4.7: Alarm receiving centres capable of monitoring lone worker alarms (UK 2013) 84
Figure 4.8: Lone worker protection service providers in the UK (2013) 85
Figure 4.9: Lone worker protection service providers (EU27+2 and North America 2013) 86
Figure 5.1: Electronic monitoring programmes in Europe (EU27+2 2013) 110
Figure 5.2: Examples of offender monitoring solution providers (2013) 112
Figure 5.3: GPS-based offender monitoring devices 114
Figure 6.1: Smartphone sales by region (2012–2018) 126
Figure 6.2: Family and people locator service revenues (EU27+2 2012–2018) 127
Figure 6.3: Family and people locator service revenues (North America 2012–2018) 128
Figure 6.4: Mobile telecare device shipments, users and revenues (EU27+2 2012–2018) 129
Figure 6.5: mPERS device shipments, users and revenues (North America 2012–2018) 130
Figure 6.6: Workforce management users and revenues (EU27+2 2012–2018) 130
Figure 6.7: Workforce management users and revenues (North America 2012–2018) 131
Figure 6.8: Lone worker protection devices and services (EU27+2 2012–2018) 131
Figure 6.9: Lone worker protection devices and services (North America 2012–2018) 132
Figure 6.10: Offender monitoring systems and revenues (EU27+2 2012–2018) 133
Figure 6.11: Offender monitoring systems and revenues (North America 2012–2018) 133
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